Privacy Policy

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TANUVA ("us", "we", or "our") operates the www.thetanuva.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service, including processing and fulfilling your orders. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.thetanuva.com.

Definitions

Service is the www.thetanuva.com website operated by TANUVA.

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies are small files stored on your device (computer or mobile device).

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processor (or Service Provider) means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers, including our order fulfillment partner Zendrop, our payment processor Stripe, and our e-commerce platform provider Wix, in order to process your data more effectively.

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Shipping and billing address, State, Province, ZIP/Postal code, City, Country

Phone number

Payment information (processed by our third-party payment processor; see "Payments" below)

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, order updates, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and to hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, are also used to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

Session Cookies — used to operate our Service.

Preference Cookies — used to remember your preferences and various settings.

Security Cookies — used for security purposes.

Use of Data

TANUVA uses the collected data for various purposes:

To provide and maintain our Service

To process, fulfill, and ship your orders (including sharing necessary order and shipping details with our fulfillment partner, Zendrop)

To process payments securely through our payment processor

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent, and address technical issues

To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), TANUVA's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

TANUVA may process your Personal Data because:

We need to perform a contract with you (for example, to fulfill an order)

You have given us permission to do so

The processing is in our legitimate interests and is not overridden by your rights

For payment processing purposes

To comply with the law

Retention of Data

TANUVA will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, including tax and accounting requirements), resolve disputes, and enforce our legal agreements and policies.

TANUVA will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain it for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Personal Data may also be shared with our order fulfillment partner, Zendrop, and other service providers who may process data in the United States or other jurisdictions in order to fulfill your order.

Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

TANUVA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If TANUVA is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, TANUVA may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal Requirements

TANUVA may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of TANUVA

Prevent or investigate possible wrongdoing in connection with the Service

Protect the personal safety of users of the Service or the public

Protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Privacy Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TANUVA aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you, and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update, or delete the information we have on you. Whenever possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if it is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where TANUVA relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Privacy Rights under U.S. State Laws (e.g., CCPA/CPRA)

If you are a resident of California or another U.S. state with applicable privacy legislation, you may have the right to know what personal information we collect, request deletion of your personal information, and opt out of the "sale" or "sharing" of personal information (as those terms are defined under applicable law). TANUVA does not sell your Personal Data for monetary consideration. To exercise these rights, please contact us using the information below.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These include, among others:

Zendrop — our order fulfillment and dropshipping partner, which receives the order and shipping information necessary to fulfill and ship your order.

Wix — our e-commerce website platform provider.

Stripe — our payment processor.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out; HELP for help.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics — Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

TANUVA uses remarketing services to advertise on third-party websites to you after you have visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Google Ads (AdWords) — remarketing service provided by Google Inc. You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. For more information on the privacy practices of Google, please visit: https://policies.google.com/privacy?hl=en

Meta (Facebook/Instagram) — remarketing service provided by Meta Platforms, Inc. You can learn more about interest-based advertising from Meta by visiting: https://www.facebook.com/help/164968693837950. To opt out of Meta's interest-based ads, follow these instructions: https://www.facebook.com/help/568137493302217. You can also opt out through the Digital Advertising Alliance in the USA (http://www.aboutads.info/choices/) or your mobile device settings. For more information on the privacy practices of Meta, please visit: https://www.facebook.com/privacy/explanation

Payments

We provide paid products within the Service. We use a third-party service for payment processing (Stripe).

We do not store or collect your payment card details. That information is provided directly to our third-party payment processor, whose use of your personal information is governed by its own Privacy Policy. Our payment processor adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:

Stripe — https://stripe.com/privacy

Order Fulfillment

Orders placed through the Service are fulfilled by our fulfillment partner, Zendrop. To ship your order, we share the personal information necessary for delivery — such as your name, shipping address, and email — with Zendrop and its shipping carriers. Zendrop processes this information on our behalf solely to fulfill and ship your order.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Use of Google User Data

Purpose and Scope: This section addresses the collection and use of Google user data by our services. We access Google user data solely for the purpose of account creation and user authentication.

Data Collection:

*Type of Data Collected:* We collect only the Google email addresses of our users.

*Method of Collection:* This data is obtained through Google's authentication API when a user chooses to sign in with their Google account.

Use of Data:

*Account Creation and Authentication:* The collected Google email addresses are used for creating user accounts on our platform and for authenticating users during login.

User Consent and Control:

*Consent:* By opting to sign in with Google, users consent to the collection and use of their email address as described here.

*Control:* Users can revoke this consent at any time by disconnecting their Google account from our service.

Use of Apple User Data

Purpose and Scope: This section addresses the collection and use of Apple user data by our services. We access Apple user data solely for the purpose of account creation and user authentication.

Data Collection:

*Type of Data Collected:* We collect only the Apple email addresses of our users.

*Method of Collection:* This data is obtained through Apple's authentication API when a user chooses to sign in with their Apple account.

Use of Data:

*Account Creation and Authentication:* The collected Apple email addresses are used for creating user accounts on our platform and for authenticating users during login.

User Consent and Control:

*Consent:* By opting to sign in with Apple, users consent to the collection and use of their email address as described here.

*Control:* Users can revoke this consent at any time by disconnecting their Apple account from our service.

Use of Facebook User Data

Purpose and Scope: This section addresses the collection and use of Facebook user data by our services. We access Facebook user data solely for the purpose of account creation and user authentication.

Data Collection:

*Type of Data Collected:* We collect only the Facebook email addresses of our users.

*Method of Collection:* This data is obtained through Facebook's authentication API when a user chooses to sign in with their Facebook account.

Use of Data:

*Account Creation and Authentication:* The collected Facebook email addresses are used for creating user accounts on our platform and for authenticating users during login.

User Consent and Control:

*Consent:* By opting to sign in with Facebook, users consent to the collection and use of their email address as described here.

*Control:* Users can revoke this consent at any time by disconnecting their Facebook account from our service.

How to Request Data Deletion

If you would like to request the deletion of your personal data, please contact our support team at support@thetanuva.com.

Please include the following information in your request to ensure we can process it promptly:

Your full name

The email address associated with your order/account

A clear statement that you are requesting the deletion of your personal data

Once we receive your request, we will review and process it in accordance with applicable data protection laws. You will receive confirmation once your data has been deleted.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: support@thetanuva.com